Last updated: May 16, 2026
Nexwave Technologies Limited (“Nexwave”, “we”, “our”, or “us”) operates mobile applications and internet services in Nigeria. This policy explains how we collect, use, share, and protect personal information when you use our services.
Our apps
com.nexwave.hotspotapp).com.nexwave.pppoe).Both apps share the same privacy principles below. Product-specific details are called out where they differ.
| Category | Examples | Purpose |
|---|---|---|
| Account information | Phone number, username, full name, email | Authentication, billing, support |
| Payment information | Transaction reference, amount, payment method, plan purchased | Processing purchases, history, refunds |
| Device information | Device model, OS version, app version, app-scoped device identifier | Compatibility, push notifications, security |
| Usage data | Data consumption, session duration, plan status | Service delivery, billing, fair usage |
| Network information | WiFi name, gateway IP, local IP (Hotspot app, when connecting on-site) | Hotspot detection and connection helpers |
| Support data | Chat messages, optional attachments | Customer support |
| Advertising data | Ad interactions, reward completions (Hotspot app only) | Rewarded ads for free WiFi time on Hotspot |
My Nexwave does not show in-app advertisements or use Google AdMob. It collects account, payment, device, usage, and support data as described above to manage your PPPoE subscription, process payments, send billing notifications, and provide support.
The Hotspot app may collect additional network and advertising-related data when you use on-site WiFi features or optional rewarded ads.
We do not sell your personal information. We may share data with:
Under the Nigeria Data Protection Regulation (NDPR), you may request access, correction, deletion, objection, or portability of your data.
Contact: support@nexwave.com.ng
Users may request deletion of their account and personal data by contacting our support team.
Some billing or legal records may be retained temporarily where required by law or operational purposes.
Requests are processed within 7 business days.
Our services are not directed at children under 13. We do not knowingly collect data from children under 13.
The Nexwave Hotspot app may use Google AdMob for optional rewarded advertisements, with consent via Google User Messaging Platform where required. My Nexwave does not use in-app ads.
Payment and support flows may open third-party pages. Their privacy practices apply to those services.
We may update this policy and will notify you of material changes via in-app notice or push where appropriate.